- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Always excellent customer service, reasonable price, and no up charge.
Wow!!! This place is so amazing! I was on my way from a doctor's appointment with my kiddos and got a warning that my engine power is reduced. I immediately got on google to see what it means and it was recommended to find the closest repair shop and get it checked out. I google the nearest car repair shop and saw BrakesXpress total car care and I am so happy that I brought my car here. Upon arriving I was greeted with a warm welcome by Francesca who took my information and gave it to the mechanic. The mechanic hooked up my car to the machine and it came back saying there's no engine oil at all (although I had my oil change done a month ago) but the mechanic put the engine oil in my car free of charge and I was able to get me and the kiddos home safely. I am so grateful that Google took me to this place to get my car checked out. Everyone I met there was wonderful especially Francesca at the front. She was very friendly and welcoming.